Terms and Conditions
Man with Van Isle of Dogs Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Isle of Dogs provides removal and related services within the United Kingdom. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions. They are intended to be read together with any written quotation, confirmation or invoice issued to you.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means the person, company or organisation that makes the booking and is responsible for payment.
We, us, our means Man with Van Isle of Dogs, the service provider.
Services means any removal, transportation, loading, unloading, packing, unpacking, or related services that we agree to provide.
Goods means the items that you ask us to move, transport, handle or store.
Working day means any day other than a Saturday, Sunday or public holiday in England and Wales.
2. Scope of Services
We provide man and van services, including local and regional removals, small house and flat moves, office moves, and the transport of individual or multiple items. The specific Services to be provided will be set out in our quotation or booking confirmation.
Unless expressly agreed in writing, our Services do not include disconnection or reconnection of appliances, dismantling or assembly of furniture, removal of doors or windows, or any services that require specialist skills or certification.
We reserve the right to refuse to move any items that are unsafe, prohibited by law, excessively heavy or bulky for the available equipment, or which in our reasonable opinion may cause damage or present a health and safety risk.
3. Booking Process
You may request a quotation by providing us with accurate details of the locations, access conditions, dates, times and items to be moved. Quotations are based on the information you supply and on our standard rates at the time of issue.
A booking is only confirmed when we have accepted your request and you have accepted our quotation, whether in writing, by confirmation message or by paying a required deposit. Until confirmation is given, availability of vehicles and staff cannot be guaranteed.
You must provide full and accurate information about:
1. The collection and delivery addresses and any parking or access restrictions.
2. The volume and nature of the Goods to be moved.
3. Any items requiring special handling, including fragile, high value or bulky items.
4. Any time restrictions or building access rules that may affect the Services.
If the information you provide is incomplete or inaccurate, we may adjust the quotation, charge additional fees, or in serious cases decline or terminate the booking.
4. Quotations and Pricing
Unless stated otherwise, quotations are provided on the basis of either an hourly rate or a fixed price. The basis and any assumptions will be clearly described in the quotation.
Quotations typically include labour, use of the vehicle, and standard equipment such as trolleys and protective blankets. They do not include packing materials, tolls, congestion or clean air zone charges, parking charges, storage, waste disposal fees or any other costs not expressly mentioned.
We reserve the right to vary the price if:
1. The work is not carried out within three months of the quotation date.
2. You request changes to the Services, date, time or addresses.
3. Access is different or more difficult than stated, including long carrying distances, stairs, or lack of lift access.
4. There is a delay beyond our reasonable control that increases the time taken to complete the Services.
5. Additional Goods or extra trips are required compared with those described when the quotation was given.
5. Payments and Charges
Payment terms will be set out in the quotation or booking confirmation. We may require full payment in advance or a deposit to secure the booking, with the balance due on completion of the Services.
Accepted payment methods will be notified to you during the booking process. Cash payments, where accepted, must be made immediately upon completion of the job and before the vehicle is unloaded at the destination, unless we have agreed otherwise in writing.
If payment is not made when due, we may:
1. Charge interest on overdue amounts at the statutory rate.
2. Withhold delivery of the Goods until all sums are paid.
3. Terminate the contract and, where lawful, exercise a lien over the Goods until payment is received in full.
All charges are exclusive of any applicable taxes or charges imposed by law, unless clearly stated otherwise.
6. Cancellations and Amendments
You may cancel or amend your booking, subject to the following terms.
For cancellations made more than 7 working days before the scheduled start time, any deposit paid may be refunded at our discretion, less any non-recoverable costs incurred by us in preparing for the job.
For cancellations made between 7 and 2 working days before the scheduled start time, we may charge up to 50 per cent of the quoted price to cover costs and loss of opportunity.
For cancellations made less than 2 working days before the scheduled start time, or if you are not present or not ready when we arrive, we may charge up to 100 per cent of the quoted price.
Amendments to the date, time, addresses or scope of Services are subject to availability and may lead to a revised quotation. If we cannot accommodate the change, the original booking will be treated as cancelled by you and the above cancellation terms will apply.
If we need to cancel or significantly amend the Services due to unforeseen circumstances beyond our reasonable control, such as severe weather, vehicle breakdown, accidents or illness, we will notify you as soon as possible and offer a new date or a refund of any sums paid for Services not provided. We will not be liable for any indirect or consequential losses arising from such cancellations.
7. Client Responsibilities
You are responsible for:
1. Ensuring that you or an authorised representative is present at collection and delivery to direct the work and check that all Goods are loaded and unloaded as required.
2. Arranging suitable parking and obtaining any permits or permissions required for our vehicle at both collection and delivery addresses.
3. Ensuring that all Goods are safely and adequately packed, unless we have agreed to provide packing services.
4. Removing and securing cash, jewellery, important documents and other small valuables, which we strongly recommend you transport personally.
5. Ensuring that appliances are disconnected, defrosted and drained before the move, and that furniture or items that require dismantling are ready for removal unless we have agreed to perform this work.
If we are unable to complete the work due to your failure to meet these responsibilities, additional charges may apply and we will not be liable for any resulting loss.
8. Excluded Items and Dangerous Goods
We will not carry, and you must not ask us to move, any of the following without our prior written agreement:
1. Explosives, weapons, ammunition or firearms.
2. Flammable, corrosive, toxic or hazardous substances.
3. Living beings, including pets or plants that may be harmed in transit.
4. Perishable foods and items that require temperature controlled conditions.
5. Any items that are illegal to possess or transport in the United Kingdom.
If we discover that such items have been included without our knowledge, we may remove or dispose of them at your cost and without liability. You will indemnify us against any loss, damage, costs or claims arising from the presence of such items.
9. Waste and Disposal Regulations
We operate in accordance with relevant waste and environmental regulations. We are not a general rubbish clearance or waste carrier unless this has been specifically agreed as part of the Services and priced accordingly.
Where we agree to remove unwanted items, you confirm that you are the legal owner of those items or have the legal right to dispose of them. You also confirm that the items do not include controlled or hazardous waste.
Any disposal of items will be carried out at licensed facilities where required by law. Additional charges may apply for disposal, including charges based on weight, volume or type of materials.
We reserve the right to refuse to remove or dispose of any items that, in our opinion, breach waste regulations or would be unsafe or unlawful to transport.
10. Liability for Loss or Damage
We will take reasonable care to protect your property and Goods while providing the Services. However, our liability is subject to the following limits and exclusions.
We are not liable for:
1. Loss or damage arising from your failure to pack the Goods properly, unless we have provided packing services.
2. Damage to furniture or items that are already defective, weak, poorly assembled or unstable.
3. Loss of data or information from computers, devices or storage media.
4. Normal wear and tear, minor scuffs or scratches that may reasonably occur during handling and transport.
5. Consequential or indirect losses, including loss of profits, income, use, or opportunity.
Our total liability for loss of or damage to the Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed the lower of the current replacement value of the affected item or a reasonable limit that reflects the fees paid for the Services, unless a higher limit has been expressly agreed in writing.
You must inspect the Goods and the premises as soon as reasonably possible after completion of the Services and notify us of any apparent loss or damage in writing within 48 hours. If you do not do so, we may not be able to investigate the matter properly and our liability may be reduced or excluded.
11. Insurance
We maintain appropriate business insurance for our operations. This may include public liability and, where applicable, cover for Goods in transit, subject to policy terms, conditions and exclusions.
Our insurance does not replace your own household, business or contents insurance. We strongly recommend that you arrange adequate cover for your Goods, particularly for high value items, and check with your insurer whether your existing policy covers removal and transport.
12. Delays and Events Beyond Our Control
We will make reasonable efforts to adhere to agreed dates and times, but these are estimates only. We are not liable for delays caused by traffic, road closures, accidents, severe weather, vehicle breakdowns, third party actions or other events beyond our reasonable control.
If such events occur, we will take reasonable steps to minimise disruption, such as using alternative routes or vehicles where possible. However, any additional time, mileage or costs incurred may be chargeable, and we will not be responsible for indirect or consequential losses arising from delay.
13. Complaints
If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible, ideally on the day of the move so that we have an opportunity to address it promptly.
For formal complaints, please provide a clear written description of the issue, your booking details, and any supporting evidence. We will investigate and respond within a reasonable time. Our aim is to resolve complaints fairly and proportionately, but our liability will remain subject to the limitations set out in these Terms and Conditions.
14. Data Protection and Privacy
We collect and process personal information necessary to provide our Services, such as names, addresses and access details. We will only use this information for legitimate business purposes, including arranging and performing the Services, processing payments, and handling any queries or complaints.
We take reasonable steps to protect your personal information and will not sell or share it with third parties except where necessary to provide the Services, comply with the law, or enforce our legal rights.
15. Termination
We may terminate the contract or suspend the Services immediately if you commit a serious breach of these Terms and Conditions, fail to make payment when due, or engage in abusive, threatening or unsafe behaviour towards our staff.
On termination, you must pay for all Services performed and costs incurred up to the date of termination. Any rights and obligations that are intended to continue after termination, including limitations of liability and governing law, shall remain in force.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, including non contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
17. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be limited or removed to the minimum extent necessary and the remaining provisions shall continue in full force and effect.
No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.
These Terms and Conditions, together with any quotation or confirmation we provide, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence or representations.
