Privacy Policy
Man with Van Isle of Dogs Privacy Policy
This Privacy Policy explains how Man with Van Isle of Dogs collects, uses, stores and protects personal data relating to customers and prospective customers in the Isle of Dogs area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all services provided by Man with Van Isle of Dogs to individuals and businesses located in the Isle of Dogs area.
By contacting Man with Van Isle of Dogs, requesting a quote or using any of our services, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review it carefully and contact us if you have any questions about how we handle your personal data.
Data Controller
For the purposes of data protection law, Man with Van Isle of Dogs is the data controller in relation to the personal data it collects and processes about customers and prospective customers in the Isle of Dogs area. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.
Personal Data We Collect
We may collect and process the following categories of personal data about you when you use our services or contact us for information or a quote:
Identification and contact details, such as your name, address at collection and delivery locations, and any other addresses relevant to the service. We also collect communication details that you choose to provide when you get in touch with us, along with information about your preferred date and time for the service.
Service and booking information, such as details of the items to be moved, access information at each property, the size and scope of the move, and any specific instructions you provide to help us deliver the service safely and efficiently.
Transaction and payment details, including information relating to the service booked, the price charged and the method of payment. We do not store full payment card details, but payment processors may collect and process this information securely on our behalf.
Communication records, including any emails, messages, or notes made from telephone conversations where you request a quote, modify a booking, make a complaint, or provide feedback. These records help us manage your booking, respond to queries and improve our services.
Technical and usage information, such as basic information about how you interact with our website or online presence. This may include device details, approximate location data and general usage statistics collected via standard technologies. This information is typically aggregated and does not identify you directly, but where it does, it will be treated as personal data.
Lawful Basis for Processing
We only process your personal data where we have a valid lawful basis to do so under data protection law. The lawful bases we rely upon include:
Contractual necessity. We process your personal data to take steps at your request prior to entering into a contract, and to perform our contract with you. This includes providing quotes, confirming bookings, arranging services, issuing invoices and collecting payment.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. Examples include managing and improving our services, handling customer enquiries, obtaining feedback, protecting our business against fraud or misuse, and maintaining records of services provided in the Isle of Dogs area.
Legal obligations. We may process your personal data in order to comply with legal or regulatory requirements, such as record keeping, accounting or responding to lawful requests from authorities.
Consent. In limited situations, we may rely on your consent, for example where you choose to receive certain types of optional communications. Where we process your data based on consent, you can withdraw that consent at any time by contacting us.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage our services, including assessing your requirements, providing quotes, planning and carrying out moves, and communicating with you about your booking.
To manage customer relationships, including handling enquiries, rescheduling services, dealing with complaints, and improving our customer service in the Isle of Dogs area.
To administer our business, including managing accounts, billing, debt recovery and internal record keeping, as well as training our staff and reviewing service performance.
To protect our business, for example by investigating possible fraud, securing our systems, and enforcing our terms and conditions.
To comply with legal and regulatory requirements, including tax and accounting obligations, and responding to legitimate requests from public authorities.
Data Retention
We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, as set out in this Privacy Policy, and in line with applicable legal and regulatory requirements.
In general, we retain customer records, including basic contact details, booking information and transaction data, for a period that allows us to respond to queries, deal with complaints, maintain business records and meet our legal obligations. Once data is no longer needed, it will be securely deleted, anonymised or archived in line with our retention procedures.
The specific retention period may vary depending on the type of data, the nature of the service provided and the requirements of applicable laws. If you would like further information about our retention periods for particular categories of data, you can contact us using the details provided in this Privacy Policy.
Data Sharing and Processors
We do not sell your personal data to third parties. However, we may share your data with carefully selected third parties where necessary for the purposes described in this Privacy Policy or where we are legally required to do so.
Service providers acting as data processors may process personal data on our behalf to support the provision of our services. These may include providers of payment processing services, customer relationship management tools, email or messaging platforms, IT support and data storage services. We only engage processors who provide sufficient guarantees that they will implement appropriate technical and organisational measures to protect personal data and act strictly in accordance with our instructions.
Professional advisers, such as accountants or legal advisers, may receive limited personal data where this is necessary to provide us with professional services, subject to duties of confidentiality.
Public authorities and other third parties may receive personal data where we are required to disclose it by law, regulation or court order, or where such disclosure is necessary to protect our rights, the safety of our staff or customers, or to prevent or detect crime.
Where any data processing involves transfers outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, in accordance with data protection law.
Security of Your Personal Data
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, accidental loss, misuse or disclosure. These measures include restricted access to personal data, staff training on data protection responsibilities and the use of secure systems to store information.
While we take reasonable steps to safeguard your data, no system can be completely secure. You should also take care to protect any information you share with us and to contact us promptly if you suspect any unauthorised use of your personal data in connection with our services.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all customers and prospective customers of Man with Van Isle of Dogs in the Isle of Dogs area and may be subject to certain conditions and exemptions. Your rights include:
The right of access. You have the right to request confirmation as to whether we process your personal data and to obtain a copy of that data, together with certain information about how it is used.
The right to rectification. You have the right to ask us to correct inaccurate personal data and to complete incomplete information that we hold about you.
The right to erasure. In certain circumstances, you may request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
The right to restriction of processing. You may ask us to restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or assessing an objection you have raised.
The right to object. You have the right to object to processing carried out on the basis of our legitimate interests, on grounds relating to your particular situation. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.
The right to data portability. Where processing is based on consent or contractual necessity and carried out by automated means, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, and to request that we transmit it to another controller where technically feasible.
If you wish to exercise any of these rights, please contact us using the contact information provided in this Privacy Policy. We may need to verify your identity before responding to your request. We aim to respond within the timeframes set out in data protection law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer in the Isle of Dogs area. Any changes will take effect when the updated Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
If you have any questions or concerns about this Privacy Policy or how Man with Van Isle of Dogs handles your personal data, you can contact us using the contact details you already have from our communications or service documentation.
