Terms and Conditions for Man With Van Isleofdogs

These Terms and Conditions set out the basis on which Man With Van Isleofdogs provides moving, transport, collection, delivery, and related services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. They are intended to be clear, fair, and practical, and they apply to all domestic and commercial jobs unless otherwise agreed in writing. References to man and van services, van hire with driver, removal transport, and similar wording all refer to the same type of service arrangement provided by us.

The customer must ensure that all information given at the time of booking is complete and accurate. This includes, where relevant, the collection and delivery addresses, access details, item lists, approximate load size, parking restrictions, stair access, and any special handling requirements. If the details later change, we may revise the quote, timings, vehicle size, or staffing requirements. We reserve the right to refuse work that is unsafe, unlawful, or materially different from the original description.

Bookings may be made by telephone, email, online enquiry form, or any other method we make available from time to time. A booking is not confirmed until we have accepted the job and, where required, received any deposit or written confirmation. Verbal estimates are not binding unless followed by confirmation from us. Customers should check that the chosen date, time, load description, and service scope are correct before confirming.

Booking Process

Our booking process is designed to be straightforward. Once an enquiry is received, we may ask for photographs, an inventory, or other details to assess the volume, weight, and complexity of the work. Based on this information, we may provide an estimate or a fixed quote. A fixed quote applies only to the service described and only when the information supplied is accurate and complete. If the circumstances at the job differ from those described, additional charges may apply.

Customers must be available to answer questions and provide access information as needed. Where access is restricted, delayed, or unsafe, we may need to adjust the service plan. This may include using a larger or smaller vehicle, arranging an extra worker, waiting longer, or rebooking. Any additional cost caused by inaccurate or incomplete information provided by the customer may be charged to the customer. We may also cancel or suspend a booking if the customer fails to cooperate in a reasonable manner.

We aim to arrive within the agreed time window, but all collection and delivery times are estimates only. Delays may occur due to traffic, weather, access issues, loading complications, or circumstances beyond our control. Where possible, we will notify the customer of significant delays. The customer should ensure that someone is present, or that suitable arrangements have been made, to authorise access, loading, and unloading.

Payments and Charges

Payment terms will be agreed at the time of booking or before the service begins. We may require full payment in advance, a deposit, or payment on completion depending on the type of job. Accepted methods of payment may vary and will be confirmed when the booking is made. Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Any quote remains valid only for the period specified by us.

Additional charges may arise where the job takes longer than expected, involves extra items, requires waiting time, includes additional stops, or involves difficult access such as stairs, long carries, narrow entrances, or parking limitations. Charges may also apply for tolls, congestion-related costs, permits, specialist equipment, or disposal fees if agreed in advance. If the customer requests a change to the original scope during the job, we may issue a revised price before continuing.

If payment is not made when due, we may withhold delivery, refuse future bookings, recover the goods only once outstanding sums have been settled, or take reasonable steps to collect the debt. The customer will remain responsible for any bank charges, late fees, administration costs, or reasonable recovery expenses incurred because of non-payment. We may also suspend account facilities or refuse future services where there is an unpaid balance.

Cancellations and Amendments

The customer may cancel or amend a booking, but notice should be given as early as possible. Cancellation charges may apply depending on how much notice is provided and whether the work has already been scheduled, staffed, or partially completed. If a booking is cancelled at short notice, we may retain all or part of any deposit to cover lost time and administrative costs. If the vehicle or crew have already been dispatched, additional charges may apply.

We may cancel or reschedule a booking where circumstances make performance impractical or unsafe, including severe weather, vehicle breakdown, staff illness, road closures, access problems, payment issues, or inaccurate job information. Where possible, we will offer an alternative date or time. If we must cancel for reasons within our control, any prepayment relating to unperformed services will normally be refunded, subject to lawful deductions for work already completed.

The customer is responsible for ensuring the service can proceed as planned. If the customer is not present, unprepared, unable to provide access, or unable to authorise the move at the agreed time, we may treat this as a late cancellation or failed attendance. In such cases, the customer may be charged for waiting time, wasted travel, and any other reasonable costs incurred. We are not liable for losses caused by a customer’s failure to be ready on time.

Customer Responsibilities

The customer must pack items securely unless packing has been expressly included in the booked service. Fragile, valuable, or sentimental items should be declared in advance. The customer should also remove any loose items, disconnect appliances only where safe to do so, and ensure that contents are suitable for transport. Items must be properly labelled where relevant. We may refuse to transport items that are unsafe, unstable, leaking, unlawfully possessed, or likely to damage other goods.

It is the customer’s responsibility to obtain any permissions required for access, parking, loading, or use of lifts or shared facilities. The customer must also ensure that items to be moved belong to them or that they have authority from the owner. If a third party later disputes ownership or consent, the customer will be responsible for any resulting loss, delay, claim, or expense. We may ask for evidence of entitlement before carrying out the work.

The customer must inform us of any special handling needs, including delicate surfaces, heavy single items, awkward dimensions, or hazardous content. If such information is not disclosed before the service starts, we are not responsible for resulting damage or delay to the extent permitted by law. We may decline to move any item that poses a risk to people, property, or lawful operation of the vehicle. Safety and transparency are essential to the service.

Waste Regulations and Disposal

Where the service involves disposal, clearance, or removal of unwanted items, the customer must comply with all applicable waste regulations. We do not accept responsibility for unlawfully dumped waste or for the disposal of items in breach of environmental law. The customer must disclose the nature of any waste or discarded goods before the job begins, including any electrical items, paint, liquids, chemicals, tyres, mattresses, or mixed loads. Additional conditions may apply to restricted or controlled materials.

If we are asked to remove waste, the customer warrants that the items are their property or that they have lawful authority to arrange disposal. We may request confirmation of this where necessary. The customer agrees not to use the service to dispose of controlled, hazardous, or prohibited materials unless this has been expressly agreed and is lawful. Any duty of care paperwork, transfer records, or other regulatory documents required by law must be completed honestly and accurately.

We reserve the right to refuse items that we believe may breach environmental, transport, health and safety, or licensing requirements. If waste is discovered after collection and it materially changes the nature of the service, extra charges may apply or the items may be returned if lawful and practicable. The customer remains liable for any fines, penalties, or claims arising from false statements, unlawful disposal instructions, or failure to comply with legal obligations.

Liability and Limitations

We will exercise reasonable care and skill when providing services. However, liability is limited to the extent permitted by UK law. We are not responsible for loss or damage caused by events outside our control, including adverse weather, traffic disruption, third-party actions, police direction, or access restrictions. We are also not liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress, except where such exclusion is not permitted by law.

In relation to goods being transported, the customer must inform us of any exceptionally valuable items, such as jewellery, cash, works of art, antiques, or irreplaceable documents. Unless expressly agreed in writing, such items should not be included in the load. We do not accept responsibility for loss or damage to goods that were inadequately packed, incorrectly described, or inherently fragile. If the customer wishes to arrange separate cover, they should do so before the service starts.

Our total liability for any claim arising from a particular booking will not exceed the total amount paid or payable for that booking, except where this limitation is prohibited by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited. If a claim is made, the customer must notify us promptly and provide reasonable evidence and opportunity to investigate.

Property, Access, and Risk

Risk in the goods generally passes at the time of collection and remains with the customer unless damage is caused by our negligence and a valid claim is established. The customer should take reasonable steps to protect floors, walls, doors, and shared areas before and during the job. We may use coverings or equipment where appropriate, but this does not guarantee the prevention of all marks or scuffs. Minor cosmetic wear arising from normal loading activity is not usually treated as damage.

If the customer asks us to move goods through tight spaces, carry heavy items upstairs, or position items in a particular location, they accept that some risk is involved. We may decline to carry out any instruction if we consider it unsafe or likely to cause injury or damage. Where the customer provides assistance, they do so at their own risk and must follow reasonable directions from our team. We are not liable for injury caused by a customer’s failure to handle items safely.

We may pause or end the service if conditions at the property are dangerous, if access is obstructed, or if the customer or any other person behaves aggressively, abusively, or unlawfully. In such circumstances, charges may still apply for time spent, travel, and work already performed. The customer must ensure that pets, children, and bystanders do not interfere with loading, unloading, or vehicle movement.

Data, Conduct, and General Terms

We may use information supplied by the customer for the purpose of managing the booking, issuing invoices, handling queries, and maintaining business records. Any personal data will be handled in accordance with applicable data protection law and our privacy arrangements, where relevant. The customer agrees that details provided during the booking process are accurate and may be relied upon when planning and delivering the service.

We may subcontract or delegate some or all of the service to qualified third parties where necessary. This will not affect the customer’s rights under these terms. We may also update these terms from time to time, and the version in force at the date of booking will normally apply unless a later variation has been agreed in writing. If any part of these terms is found unenforceable, the remaining provisions will continue in effect.

These terms constitute the entire agreement between the parties relating to the booked service and replace any prior discussions, representations, or understandings, except where expressly confirmed in writing. No person other than the customer and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999. Failure to enforce any right promptly does not mean that right is waived.

Governing Law

These Terms and Conditions and any dispute arising from or connected with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any claim, dispute, or proceedings relating to the service, unless mandatory law provides otherwise. By making a booking, the customer agrees to this legal framework and acknowledges that the service is provided subject to these conditions.

Man With Van Isleofdogs aims to provide a reliable, lawful, and professional service under clear commercial terms. If the customer proceeds with a booking, they confirm that they have read, understood, and accepted these conditions. In using our man with van and removal transport services, the customer agrees that the responsibilities, limits, and obligations described above apply to the full extent permitted by law.